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FAQ

Q: 
How do I choose the right size puzzle board/table?
A: 
If you have a preferred puzzle size, here’s a general guide:

Small: Ideal for up to 1000 pieces
Medium: Fits up to 1500 pieces
Large: Best for 2000 pieces or more

Approximate dimensions:

Small – 31" x 23.5"
Medium – 35" x 26"
Large – 41" x 30"

For exact inner frame measurements, please refer to the dimension images in the product description.

Q: 
How do I clean and maintain my puzzle board/table?
A: 
Wooden frame: Wipe with a soft cloth and mild cleaner. Avoid direct sunlight and high humidity. For tough stains, use a gentle wood-specific cleaner.

Felt or Oxford fabric surface: Spot clean with mild fabric cleaner and air dry. Avoid alcohol or harsh chemicals. Use the included dust cover when not in use to protect from dust and moisture.

Q: 
Is the puzzle board/table easy to store?
A: 
Puzzle boards are about 1.5" thick and come with a clear protective cover—easy to slide under a bed, sofa, or into a closet.

Puzzle tables can be stored as-is after use, with puzzle in place, and moved to the side of the room.

Q: 
Can I move the puzzle board/table easily?
A: 
Puzzle boards are lightweight and some models come with handles for easy lifting.

Puzzle tables with caster wheels can be moved smoothly and locked into place when needed.

Q: 
Does the puzzle board/table have a non-slip design?
A: 
Boards: Equipped with non-slip foam pads at the corners and a felt or Oxford surface to keep pieces in place.

Tables: Wheeled models include lockable casters. Stationary models have non-slip feet and a textured wooden surface for grip.

Q: 
Is there extra storage space?
A: 
Yes! Most boards and tables feature 4–6 drawers for sorting and storing puzzle pieces or tools. Some models include storage bags, and the included plastic cover helps protect unfinished puzzles.

Q: 
What material is the surface made of?
A: 
The main frame is wood. The surface may be smooth wood or covered in felt or Oxford fabric to help grip puzzle pieces. Please refer to each product listing for detailed material info.

Q: 
What if my product arrives damaged?
A: 
No worries—please take photos of the damaged item and email us at service@all4jig.com with your name, order number, and a description of the issue. We offer a 1-year warranty on all products.

Q: 
How long does shipping take?
A: 
For U.S. addresses: Delivery usually takes 3–7 business days.

For Canadian addresses: Delivery may take 4–8 business days, depending on local inventory and your shipping location.
Once your order ships, you'll receive a tracking number so you can follow the delivery status in real time.

Q: 
Do you offer international shipping?
A: 
Yes, in addition to the contiguous United States, we also ship to Canada. We use Amazon FBA warehouses in both the U.S. and Canada, so your order will be shipped from the nearest warehouse for faster delivery.

Q: 
How can I check my order status?
A: 
Once your order ships, you’ll receive an email with a tracking number. You can track it via https://track.amazon.com or the shipping carrier’s website.
Tracking updates may take up to 72 hours. If you haven’t received your package within 7 days of the shipping confirmation, contact us at service@all4jig.com with your name and order number.

Ordering and Payments

  • To place an order, simply browse our collection, select the items you love, and add them to your cart. Follow the checkout process, provide your shipping details, and complete the payment.

  • Yes, we offer customization options. Feel free to contact us with your specific requirements, and we'll do our best to accommodate your needs.

  • We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment through PayPal.

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our website

  • Our return policy allows you to return items within 30 days of delivery. Please review our detailed return policy for more information on the process and eligibility.

  • Once an order has been placed, it enters our system for processing immediately. If you need to make any changes or modifications to your order, please contact our customer service team as soon as possible for assistance.

  • Yes, we take the security of your personal information very seriously. Our website is equipped with SSL encryption technology to ensure that your payment details are transmitted securely and remain protected.

Product Info and Support

  • Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location. Please check our shipping information for details.

  • Each product comes with care instructions. Generally, we recommend regular dusting and avoiding direct sunlight or harsh chemicals. For specific care guidelines, refer to the provided instructions.

  • We are committed to sustainability. Many of our products are crafted using environmentally friendly materials. Look for eco-friendly labels or check the product description for more details.

  • We apologize for any inconvenience. Please contact our customer support team immediately with photos of the damaged item, and we will assist you in resolving the issue.

  • Yes, we provide optional assembly services for select furniture items. Simply add assembly at checkout, and our professional team will take care of the rest.

  • Yes, once your order has been shipped, you will receive a tracking number via email. Use this tracking number to monitor the status of your delivery and estimated arrival date.

  • Yes, we partner with trusted financing providers to offer flexible financing options for qualifying purchases. Simply select the financing option at checkout and follow the prompts to apply.