This return policy only applies to customers on our website for jigsaw puzzle accessories orders.

Before shipping to you, the logistics information may not be updated. If you want to cancel your order, please contact service@all4jig.com for confirmation. We will cancel the order for you when we confirm if the package is not shipped. If the package has been shipped, we can't cancel the package for you. Sorry that we cannot control the packages that have been shipped, hope you understand.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You may cancel your order for a full refund up until the time you receive your shipment confirmation email with tracking information. If you cancel after your order has been sent or refuse delivery, you will be charged the return shipping fee at our sole discretion for any returns or exchanges. If you order a product by mistake you will be charged according to this policy. We cannot intercept or cancel orders that have already shipped, hope you can understand.

NOTE: IF THE PACKAGE IS STILL IN TRANSIT WE CAN NOT PROCESS THE RETURN.

In the addition, within 30 days upon arrival, we will offer an exchange or a full refund if the product has major defects or is damaged, the shipping fee does not need to be borne by the customer. If it happens, please send photos/videos of the product damage to service@all4jig.com.

How to return

To complete your return, we require a receipt or proof of purchase. Do not return any packages to our warehouse without approval by contacting us.

• Step 1. E-mail us at service@all4jig.com within 30 days of product delivery with your order number and delivery day.
• Step 2. Take videos/photos of all packaging and item.
• Step 3. Once we accept your request for the return and we will provide you with the correct address for return.
• Step 4. Once we receive the items we will inspect the items, and process the refund. It may take an additional 3-5 business days to fully process your return and issue your refund upon delivery. You'll get a notification once the refund is issued.

Return Address:

16031 arrow hwy, Ste G21

Irwindale , California, 91706

United States of America

Note: Please contact us at service@all4jig.com and get our written approval before returning the items. Any product returned without acceptance will not be refunded.

Late or missing refunds (if applicable)

If you haven’t received a refund, please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@all4jig.com

***By using our site, you are acknowledging you understand and consent to our return policy and conditions.***

If you have any questions about our return policy, feel free to email us at service@all4jig.com