Get In Touch
Have questions? We're here to help! Reach out to our friendly support team and we'll get back to you within 24 hours.
Other Ways to Reach Us
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Business Hours
When you can expect to hear from us
Before You Reach Out
Common questions we receive
How long does it take to get a response?
We respond to all inquiries within 24 hours during business days (Monday-Friday, 9 AM - 6 PM EST). If you contact us over the weekend, you'll hear from us by Monday afternoon.
What's the best way to contact you for urgent issues?
For urgent order or shipping issues, email is still the fastest way to reach us. Make sure to include your order number in the subject line for priority handling.
Can I visit your office or showroom?
We're an online-only business and don't have a physical showroom. However, you can see our products at various puzzle community events throughout the year. Follow us on social media for event announcements!
Do you offer phone support?
Currently, we provide support via email only. This allows us to provide detailed, documented assistance and ensures nothing gets lost in translation. We find email support leads to faster resolution!